We strive to provide you with the very best claims service possible.

We take very seriously that it is our responsibility to settle valid claims quickly, fairly and efficiently.

We have developed a fast, efficient, courteous and always fair approach towards the handling of claims. We have done this in an effort to minimise the upheaval and disruption a claim can cause.

If detailed investigation into a claim is required, we ensure that this is carried out quickly in order to deliver a decision to our policyholders at the earliest opportunity.

Our claims experience includes

- 24/7/365 claim notification by phone or by using the Plum Claims App available on the Apple Store or Google Play 

- Comprehensive Building Repair Solution including:

  • Drying and restoration
  • Asbestos testing and removal
  • Alternative accommodation
  • Leak detection
  • Glazing and security
  • Smart repair
  • Subsidence
  • Drainage and water supply

- Contents Validation and replacement via specialist suppliers

- Mobile phone and laptop specialist repair

- Team of highly skilled and experienced claim professionals

- Field based Loss Adjuster and surveyors

- Counter fraud screening to eliminate fraudulent claims

Our claims service partners will vary dependant on the policy your client is insured with. Each of our partners undergo a strict due diligence process before they are approved to provide a claims service on behalf of Plum and are monitored daily to ensure the highest service level standards are maintained at all times.


HSB Engineering (HomeWorks/PropertyWorks)

With specialist engineering and construction insurance knowledge, HSB Engineering Insurance has years of proven claims handling experience and expertise.  HSB’s claims team experts can be counted on to deliver exceptional service, provide expert claims management and keep its promises. HSB endeavour to treat our customers how we would like to be treated, providing support and assistance in their time of need for every customer, every claim, every time.

We understand that when a Loss Adjuster is required to visit a client during a claim, they are representing us and our values - and for this reason we have carefully hand picked only the leading loss adjusters in the property insurance market.