Claims

We strive to provide you with the very best claims service possible.

We take very seriously that it is our responsibility to settle valid claims quickly, fairly and efficiently.

We have developed a fast, efficient, courteous and always fair approach towards the handling of claims. We have done this in an effort to minimise the upheaval and disruption a claim can cause.

If detailed investigation into a claim is required, we ensure that this is carried out quickly in order to deliver a decision to our policyholders at the earliest opportunity.

Our claims experience includes

- 24/7/365 claim notification by phone or by using the Plum Claims App available on the Apple Store or Google Play 

- Comprehensive Building Repair Solution including:

  • Drying and restoration
  • Asbestos testing and removal
  • Alternative accommodation
  • Leak detection
  • Glazing and security
  • Smart repair
  • Subsidence
  • Drainage and water supply

- Contents Validation and replacement via specialist suppliers

- Mobile phone and laptop specialist repair

- Team of highly skilled and experienced claim professionals

- Field based Loss Adjuster and surveyors

- Counter fraud screening to eliminate fraudulent claims

Our claims service partners will vary dependant on the policy your client is insured with. Each of our partners undergo a strict due diligence process before they are approved to provide a claims service on behalf of Plum and are monitored daily to ensure the highest service level standards are maintained at all times.

Connexus

The claims service provides a 24/7 coverage 365 days a year wherein our clients are supported by a personal case manager available throughout the claim, this means our brokers always have an experienced insurance professional available to assist in satisfying their clients. Connexus will work together to provide customers with a stress free, reliable claims experience which will enhance the reputation of our broker clients. Claims will be paid promptly, and investigations completed swiftly, and throughout the process our brokers will be kept fully informed of progress.

Clients can choose the method of communication they favour be this text, email, telephone and given the care and attention their claim demands.

Ellis May

Whether it’s a low level claim or a multi-million pound loss, we believe the same level of care and dedication is vital. Ellis May combine outstanding commitment towards customer care with excellent technical expertise.

Ellis May know that dealing with HNW claims is not about volume claims processing and have developed our resources accordingly. Customer service that ensures claims are dealt with fairly and in accordance with policy terms and conditions is as important for a HNW claim as any other.

Broadspire

Broadspire are a part of Crawford and Co, who are one of the largest claims management companies internationally.

Broadspire have operated a “Private Claims Department” for Plum Underwriting since 2012, handling all claims in the most appropriate manner and using our field investigation services as and when required. Our key methods and techniques are enshrined in Positive Claims Management which is our innovative approach to providing a customer focussed approach.

HSB Engineering (HomeWorks/PropertyWorks)

With specialist engineering and construction insurance knowledge, HSB Engineering Insurance has years of proven claims handling experience and expertise.  HSB’s claims team experts can be counted on to deliver exceptional service, provide expert claims management and keep its promises. HSB endeavour to treat our customers how we would like to be treated, providing support and assistance in their time of need for every customer, every claim, every time.

We understand that when a Loss Adjuster is required to visit a client during a claim, they are representing us and our values - and for this reason we have carefully hand picked only the leading loss adjusters in the property insurance market.

Criterion

Crtierion understand the numerous complexities that frequently arise within the specialist areas of Mid, High and Ultra High Net Worth, Antiques and Fine Art Insurance. Criterion Loss Adjusters provide a personal, flexible and responsive service and they are able to respond to the individual requirements of Insurers and customers alike.

They are able to offer unrivaled claims handling and claims management services by retaining only highly experienced Loss Adjusters and claims handling staff with the very best soft skills. Criterion also have an experienced and capable support team to ensure all claims progress swiftly to a satisfactory conclusion with minimum inconvenience and disruption to customers.

Ellis May

Whether it’s a straight forward claim or a multi-million pound loss, we believe the same level of care and dedication is vital. Ellis May combine outstanding commitment towards customer care with excellent technical expertise.

Ellis May know that dealing with HNW claims is not about volume claims processing and have developed our resources accordingly. Customer service that ensures claims are dealt with fairly and in accordance with policy terms and conditions is as important for a HNW claim as any other.

Carmichaels (Subsidence claims)

Carmichaels (part of the Davies Group) go the extra mile to ensure that they take time to understand each customer sympathetically recognising what is the right decision for them within the terms of cover available. Offering years of experience as a benefit to all parties involved, only engaging the most experienced Loss Adjusters, supported by a strong team of dedicated secretaries working as one team to ensure that they take ownership of the claim from start to finish.