Our service

We are committed to providing excellent levels of customer service to our brokers and policyholders.

If you are dissatisfied with the service you have received from Plum Underwriting, in the first instance please contact the Customer Liaison Officer: 

The Customer Liaison Officer 
Plum Underwriting

Pembroke House
28‑32 Upper Pembroke Street
D02 EK84

E-mail: complaints@plum-underwriting.ie

Plum Underwriting aims to respond to all complaints within 5 working days by issuing a written acknowledgement of your complaint. In all communications please quote your quotation or policy number shown on your schedule along with the name of your broker or insurance intermediary.

If your policy is underwritten by certain underwriters at Lloyd’s, or HSB Engineering Insurance, we will then agree the resolution to your complaint with insurers who will communicate their decision to you directly.